Coaching Agreement
This agreement version is dated 11th August 2026.
Thank you for choosing to continue your coaching journey with me.
Please take your time to read this Coaching Agreement and when you’re ready you can sign here to confirm you have understood and agree to the terms of the agreement. You should also have received this Coaching Agreement by email.
If you have any questions, don’t hesitate to contact me at info@thisisareset.life
Confidentiality
Creating a safe and trusting coaching relationship is incredibly important to me. What you share during our coaching sessions will be treated respectfully and held in confidence.
The only exceptions are where I have a legal or professional duty to disclose information - for example, if there is a serious concern about your safety or the safety of someone else, or where you have given your written permission for information to be shared.
To protect that sense of safety, sessions are not to be recorded by either of us.
Any personal information collected during our work together will be managed in line with UK data protection law and my Privacy Policy outlined below.
Before, during, and after sessions
The following are things to expect or consider - before, during and after our coaching sessions.
Before
I hope you’ll feel as relaxed as possible for our sessions so grab a cup of something and a glass of water. Have snacks nearby if you like. Find somewhere comfortable and private, where you can speak candidly and privately.
During
If we lose connection during our session I will call you back - if we can’t regain connection, don’t worry - I will credit the lost time to your next session, or if there’s still time, tag it on to our current session.
Part of my role throughout our coaching relationship is to help you develop even greater self-awareness. I may challenge you — with kindness — at points, for example if I notice patterns of limiting beliefs. Any challenge or observation comes from a well-intentioned place, offered in service of your growth. If at any point you're feeling particularly raw, I'll be extra sensitive to that. Some days we feel robust; other days it helps to be treated with great gentleness. Feel free to let me know how you're feeling, and how you'd like to be challenged on any given day.
After
Coaching is an active process — at the end of each session, you'll ideally come away with a clear action or set of actions (chosen by you!) to work on. I'm committed to your progress, but real change in your life depends on you carrying those steps out between sessions. If you find yourself struggling to follow through, that's useful information, not failure — we'll revisit the goal together and recalibrate it into something that feels more achievable and sustainable for you.
What coaching is, and isn’t
The coaching process focuses on identifying where you’d like to be and how to get there, rather than where you’ve just come from. However, it isn't about pretending the past didn't happen - your experiences matter, and we'll honour them and build on them. The difference is that coaching helps you understand where you are now, where you'd like to go, and how you can begin moving towards that future.
If you're experiencing overwhelming grief, trauma or emotional distress, therapy or counselling may be the most appropriate support at this stage. If, however, you've reached a point where you're ready to begin looking forwards but aren't sure which direction to head, coaching can help create clarity, confidence and forward momentum. Coaching can also take place alongside any therapy or treatment you’re engaged with - but it must feel right for you.
Coaching does not replace professional medical, psychological, financial or legal advice.
My commitment to you
If, at any stage, I believe coaching is no longer the most appropriate form of support for you, I'll discuss this with you openly and honestly. This might include recommending that you pause coaching or seek support from another appropriately qualified professional before continuing. My priority is to act in your best interests.
Shared responsibility
Coaching is a partnership. While I will bring my full attention, experience and commitment to our work together, meaningful change depends upon your willingness to engage with the process, reflect honestly and take action between sessions. You remain responsible for the decisions you make during and after coaching, and for any actions you choose to take (or not take) as a result of our conversations.
Although I cannot guarantee specific outcomes, I will support and challenge you throughout the process, creating a space where meaningful and lasting change has the opportunity to grow.
Cancellations and changes
These policies are included here to help create a clear foundation, and so you can raise any questions with me - in order that we can then focus our time and energy on what matters most: your coaching journey.
Booking and payment
Payment is required before your first coaching session unless we've agreed an instalment plan in advance.
Rescheduling a session and late arrivals
Life happens. If you need to rearrange a coaching session, please give at least 48 hours' notice wherever possible. I'll always do my best to find another suitable appointment. Sessions repeatedly rearranged with less than 48 hours' notice may be charged in full, and/or I may recommend pausing coaching until you’re in a position to commit to the process. In the event of a late arrival the session will end at the agreed time.
If I need to reschedule
Very occasionally I may need to rearrange a session due to illness or unforeseen circumstances. If this happens, I'll let you know as soon as possible and we'll arrange another mutually convenient time. You won't lose a session because of my cancellation.
Ending coaching early
You're under no obligation to complete your coaching package.
If you decide you'd like to finish coaching before all sessions have been used, please let me know. Any coaching sessions that have already taken place remain chargeable. Any unused sessions that have already been paid for will be refunded, less the cost of sessions already completed.
Once all sessions in a package have taken place, no refund is due.
Code of Ethics
The Code of Ethics that underpins my work reflects the professional standards and ethical principles that have shaped my approach to coaching. It draws on my MSc in Behaviour Change from the University of Derby, my Life Coaching Diploma with The Coaching Academy, and the ethical principles promoted by the Association for Coaching.
I am committed to providing coaching that is ethical, respectful, evidence-informed and centred on the wellbeing, dignity and autonomy of every client. I maintain these standards through ongoing professional development, reflective practice and professional supervision, ensuring my practice continues to develop alongside current evidence and best practice.
Respect for Every Individual
Every client will be treated with dignity, compassion and respect, regardless of their age, gender, ethnicity, disability, religion, sexual orientation, socioeconomic background or life experiences.
I believe every individual has capacity for growth and meaningful change. I seek to create a coaching environment that feels calm, psychologically safe and welcoming, where clients can reflect honestly, reconnect with what matters and move forward with confidence.
Client Autonomy
Coaching is a collaborative partnership.
My role is not to tell clients what to do or make decisions on their behalf, but to support them in developing greater clarity, confidence and self-direction.
Clients remain responsible for the decisions they make and the actions they choose to take.
Professional Integrity
I will act honestly, transparently and with integrity in all aspects of my work. I will represent my qualifications, experience and services accurately, and will never knowingly mislead clients or make unrealistic promises about coaching outcomes.
Confidentiality
Everything discussed within coaching will remain confidential unless:
the client provides informed written consent for information to be shared;
I am required to disclose information by law; or
I believe there is a serious risk of harm to the client or another person, in which case appropriate safeguarding action may be necessary.
Where possible and appropriate, I will seek to discuss any disclosure with the client beforehand.
Client information will be handled in accordance with applicable data protection legislation.
Professional Boundaries
I will maintain appropriate professional boundaries throughout the coaching relationship.
I will avoid relationships or situations that may create conflicts of interest or impair my professional judgement.
Where coaching is no longer the most appropriate form of support, I will discuss alternative options with the client and, where appropriate, signpost them to other professionals or services.
Competence
I will work only within the limits of my knowledge, skills and professional competence.
Where a client's needs fall outside the scope of coaching, I will explain this openly and support them in accessing more appropriate services where possible.
I will not provide medical, legal, financial or other specialist advice beyond my professional competence.
Evidence-Informed Practice
My coaching integrates evidence-informed approaches, including principles from behaviour change science. While research informs my coaching, it never replaces curiosity about the unique person sitting in front of me. Coaching is always tailored collaboratively to the individual rather than applying predetermined solutions.
Client Wellbeing
The wellbeing of my clients remains central throughout the coaching relationship.
If I become concerned that a client's wellbeing may be at serious risk, I will respond appropriately, which may include encouraging the client to access additional support or taking safeguarding action where necessary.
Coaching is not a substitute for therapy, counselling or medical treatment.
Continuous Professional Development
I recognise that effective coaching requires continual learning.
I am committed to maintaining and developing my professional competence through ongoing education, reflective practice, supervision and engagement with current research and best practice.
Reflective Practice and Supervision
I regularly reflect on my coaching practice to ensure I continue to work ethically and effectively.
Where appropriate, I engage in professional supervision to support ethical decision-making, maintain professional standards and continue developing as a coach.
Any discussion within supervision will protect client anonymity wherever possible.
Accountability
I take responsibility for maintaining high professional standards.
Should an ethical concern arise, I will address it openly, honestly and in accordance with my professional obligations.
My Commitment
My aim is to create a coaching relationship built on trust, respect and partnership.
I will always seek to act in the best interests of my clients while recognising that lasting change is achieved not by giving answers, but by helping people develop the confidence, clarity and capability to create their own.
This Code of Ethics is reviewed regularly to ensure it continues to reflect current professional standards, legislation and best practice.
Privacy Policy
This privacy policy explains how I collect, use, and protect your personal information, and what rights you have.
Topics:
Contact details
What information I collect, use, and why
Lawful bases and data protection rights
Where I get personal information from
How long I keep information
Who I share information with
How to complain
Contact details
Email: info@thisisareset.life
What information I collect, use, and why
I collect or use the following information to provide and improve products and services for clients:
Names and contact details
Addresses
Gender
Pronoun preferences
Third party information (such as family members or other relevant parties)
Payment details (including card or bank information for transfers and direct debits)
I collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Addresses
Purchase or service history
Account information, including registration details
I collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Addresses
Purchase or account history
I collect or use the following personal information to protect client welfare:
Names and contact information
Client account information
Emergency contact details
On the rare occasion a serious safeguarding concern arises during coaching, brief notes relevant to that concern
I collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Addresses
Payment details
Purchase or service history
Correspondence
Lawful bases and data protection rights
Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask me to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, I must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.
My lawful bases for the collection and use of your data
Where I rely on legitimate interests as a lawful basis, here is what that means in practice:
I collect and use personal information where it is necessary to provide a safe, effective and professional coaching service. This includes communicating with clients, arranging appointments, maintaining appropriate coaching records, understanding clients' goals and progress, and ensuring continuity between coaching sessions. Using this information benefits both my clients and my coaching practice. It enables me to tailor coaching to each individual's needs, provide an effective and consistent service, maintain accurate records, and meet my professional and ethical responsibilities as a coach. I only collect information that is relevant and necessary for these purposes. Personal information is stored securely, access is restricted, and information is retained only for as long as necessary. Clients remain in control of the information they choose to share during coaching, and I do not use personal information in ways that would be unexpected or unfair. Information shared within the coaching relationship will be treated as confidential. However, there are limited circumstances where confidentiality may need to be broken, including where there is a legal obligation to do so, where there is a serious concern about the safety or wellbeing of the client or another person, or where the client has provided their written consent for information to be shared. Any decision to share information will be made carefully, proportionately and, wherever appropriate, discussed with the client first. I have carefully considered the potential impact on individuals' privacy and believe that the benefits of processing this information are proportionate and outweigh any minimal risks. These risks are reduced through appropriate confidentiality, safeguarding practices, secure data handling and compliance with UK data protection legislation.
For more information on my use of legitimate interests as a lawful basis you can contact me using the contact details set out above.
My lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests - In some circumstances, I process your personal information because it is necessary to provide and improve my coaching services, communicate with you, maintain appropriate records, and operate my business effectively. Whenever I rely on legitimate interests as the legal basis for processing, I carefully consider the impact on your privacy and only do so where I believe the processing is fair, necessary and does not override your rights or interests.
Your rights - You have a number of rights under UK data protection law, including the right to access, correct or erase your personal information in certain circumstances. Some rights depend on the legal basis for processing. For example, the right to data portability generally does not apply where personal information is processed on the basis of legitimate interests.
My lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests - In some circumstances, I process your personal information because it is necessary to provide and improve my coaching services, communicate with you, maintain appropriate records, and operate my business effectively. Whenever I rely on legitimate interests as the legal basis for processing, I carefully consider the impact on your privacy and only do so where I believe the processing is fair, necessary and does not override your rights or interests.
Your rights - You have a number of rights under UK data protection law, including the right to access, correct or erase your personal information in certain circumstances. Some rights depend on the legal basis for processing. For example, the right to data portability generally does not apply where personal information is processed on the basis of legitimate interests.
My lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
My lawful bases for collecting or using personal information to protect client welfare are:
Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Vital interests - where a serious and urgent safeguarding concern arises, I may need to record or share limited relevant information to protect the safety of a client or another person. This applies only in exceptional circumstances, is limited to what’s strictly necessary, and is treated with care and discretion.
My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where I get personal information from
Directly from you
How long I keep information
My retention schedule for data is a maximum of 6 years. For more information on how long we store your personal information or the criteria we use to determine this please contact me using the details provided at the top of this Privacy Policy section.
Who I share information with
Data processors
Google Workspace
This data processor provides cloud-based services and online workspace tools that I use to operate my business. These include email, calendars, Google Meet for online coaching sessions, Google Forms, Google Docs, Google Sheets, Google Slides and Google Drive. These services enable me to communicate with clients, schedule and conduct coaching sessions, collect information through forms, create and manage documents, and securely store and manage business and client information. Please see more about Google Workspace and Google's approach to privacy here.
Sharing information outside the UK:
Where necessary, data processors may transfer personal information outside of the UK. When doing so, they comply with the UK GDPR and ensure that appropriate safeguards are in place.For further information or to obtain a copy of the appropriate safeguard for any of these transfers, please contact me using the contact information provided at the beginning of this Policy.
Category of recipient:
Data processor and cloud platform
Country the personal information is sent to:
Personal information may be processed in the UK, European Economic Area and other countries where Google or its service providers operate. Google Workspace's data-processing terms provide mechanisms for lawful international transfers where required under UK data protection law.
How the transfer complies with UK data protection law:
Where personal information is transferred outside the UK, Google states that it uses appropriate safeguards in accordance with applicable data protection law. These include transfers to countries recognised as providing adequate protection and, where required, appropriate contractual safeguards such as the Standard Contractual Clauses together with the UK International Data Transfer Addendum.
Squarespace
This data processor provides the platform I use to build, host and maintain my website. Depending on how I use the platform, this includes website hosting, domain management, website analytics, search engine optimisation (SEO), contact forms and other tools that support the operation of my coaching services. Please see more about Squarespace and its approach to data protection here.
Sharing information outside the UK:
Where necessary, data processors may transfer personal information outside of the UK. When doing so, they comply with the UK GDPR and ensure that appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for any of these transfers, please contact me using the contact information provided above.
Category of recipient:
Website builder and hosting provider
Country the personal information is sent to:
Personal information may be transferred to or accessed from countries outside the UK, including the United States of America and other countries where Squarespace or its sub-processors operate, where necessary to provide its services. Squarespace's current Data Processing Addendum specifically permits transfers to countries globally, including the United States.
How the transfer complies with UK data protection law:
Where personal information is transferred outside the UK, Squarespace states that it uses appropriate safeguards in accordance with applicable data protection law. These include the UK Extension to the EU-US Data Privacy Framework, where applicable, and Standard Contractual Clauses together with the UK International Data Transfer Addendum where required. Squarespace also states that it maintains appropriate technical and organisational security measures to protect personal information.
Appointment scheduling
Calendly
This data processor carries out the following activities for me:
Provides an online appointment scheduling system, enabling clients to book, reschedule and cancel coaching sessions. Calendly also sends appointment confirmations and reminders, securely stores booking information, and helps me manage my coaching calendar and client appointments. Please see more about Calendly here.
Sharing information outside the UK:
Where necessary, data processors may transfer personal information outside of the UK. When doing so, they comply with the UK GDPR and ensure that appropriate safeguards are in place.For further information or to obtain a copy of the appropriate safeguard for any of these transfers, please contact me using the contact information provided above.
Category of recipient:
Appointment scheduling provider.
Country the personal information is sent to:
Calendly states that user and invitee data is stored in data centres located in the United States of America. Personal information may also be processed or accessed in other countries where Calendly and its service providers operate, where necessary to provide their services.
How the transfer complies with UK data protection law:
Where personal information is transferred outside the UK, Calendly states that it uses appropriate safeguards in accordance with applicable data protection law. For transfers of personal data from the UK to the United States, Calendly currently relies on the UK Extension to the EU-US Data Privacy Framework where applicable. Its Data Processing Addendum also provides for the use of Standard Contractual Clauses (SCCs) together with the UK International Data Transfer Addendum where required.Calendly also states that it maintains appropriate technical and organisational measures to protect personal data, including encryption when data is transferred and when it is stored.
Online communications and video calling provider
This data processor provides an alternative means of communication if Google Meet is unavailable or unsuitable, and may also be used where necessary for practical communication with clients. Where needed, I may use WhatsApp for coaching sessions using the client's telephone number, video and audio, and for occasional messages or calls relating to coaching, such as arranging or confirming sessions. I do not routinely use WhatsApp for coaching communication or encourage clients to use it as their primary means of contacting me. WhatsApp provides end-to-end encryption for personal messages and calls. Please see more about WhatsApp and its approach to privacy here.
Sharing information outside the UK: Where necessary, data processors may transfer personal information outside of the UK. When doing so, they comply with the UK GDPR and ensure that appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for any of these transfers, please contact me using the contact information provided above.
Category of recipient: Online communications and video calling provider
Country the personal information is sent to: Personal information may be transferred to or accessed from countries outside the UK, including the United States and other countries where WhatsApp, Meta and their service providers operate, where necessary to provide their services.
How the transfer complies with UK data protection law: Where personal information is transferred outside the UK, WhatsApp/Meta states that it uses appropriate safeguards in accordance with applicable data protection law. These may include transfers to countries recognised as providing adequate protection and appropriate contractual safeguards, such as Standard Contractual Clauses and other legally recognised transfer mechanisms where required.
How to complain
If you have any concerns about my use of your personal information, you can make a data protection complaint to me:
Email: info@thisisareset.life
If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
This Privacy Policy was last updated: 11th August 2026