Cancellation and changes

Booking and payment

Payment is required before your first coaching session unless we've agreed an instalment plan in advance.

Rescheduling a session and late arrivals

Life happens. If you need to rearrange a coaching session, please give at least 48 hours' notice wherever possible. I'll always do my best to find another suitable appointment. Sessions repeatedly rearranged with less than 48 hours' notice may be charged in full, and/or I may recommend pausing coaching until you’re in a position to commit to the process. In the event of a late arrival the session will end at the agreed time.

If I need to reschedule

Very occasionally I may need to rearrange a session due to illness or unforeseen circumstances. If this happens, I'll let you know as soon as possible and we'll arrange another mutually convenient time. You won't lose a session because of my cancellation.

Ending coaching early

You're under no obligation to complete your coaching package.

If you decide you'd like to finish coaching before all sessions have been used, please let me know. Any coaching sessions that have already taken place remain chargeable. Any unused sessions that have already been paid for will be refunded, less the cost of sessions already completed.

Once all sessions in a package have taken place, no refund is due.